Frequently Asked Questions
How can I book tickets?
Advance reservations are recommended. You can buy tickets online, or by phone (847) 261-4435. Tickets for the Family Secrets Tour are $69.00/ticket.
Are private group tours available?
The Family Secrets Tour offers custom private tours for all group sizes. Please call for details or to book at (847)261-4435.
Is parking available?
Parking is available nearby in the forms of private parking garages, and paid street parking. Standard rates apply.
Where does the tour begin and end?
The Family Secrets Tour starts and ends Outside:
CHICAGO CHOP HOUSE
60 West Ontario Street Chicago IL. 60656
How long is the Family Secrets Tour?
The Family Secrets Tour is approximately 1.5 - 2 hours long. All tours depart promptly at your scheduled times. Please arrive at least 10 minutes before your tour time.
Is the tour bus wheelchair accessible?
Please call us at (847)261-4435 if you have special needs or requests. The bus does have steps.
What language is the tour in?
The tour is currently only available in English.
What is the recommended age group for the tour?
The tour is recommended for high school age students or older.
Is there a restroom available on the bus?
The restrooms at Bella Luna Cafe will be available before and after the Family Secrets Tour. Please use the restroom prior to your departure time. There are no restrooms on the bus.
What happens if the weather is bad?
Family Secrets Tour will operate in all weather conditions. Guests are not asked to leave the bus for any reason during the tour. Family Secrets Tour does however reserve the right to cancel if necessary. Rescheduling options would be available.
Are food or beverages allowed on the bus?
We do not allow coolers, alcohol or food on the bus. Non-alcoholic beverages with a lid are welcome.
Are pets allowed to come on the bus?
Pets are not allowed on the bus, with the exception of service animals.
Is tipping necessary?
Tips are always appreciated, however not required.
Are group rates available?
Family Secrets Tour does offer group rates. The best option is to call with any questions about group rates and to book your tour at (847)261-4435.
Does anyone get off the bus during the Family Secrets Tour?
NO. The Family Secrets Tour guests will remain seated on the bus for the duration of the tour.